![]() ![]() We suggest calling your internet service provider (ISP) as a first step to see what it can do. ![]() However, if you've done everything you can to speed up your connection and you're still getting a lower speed than you were promised, your broadband provider may be in breach of contract. If your speeds are significantly less than you expected, there are steps you can take to improve things – get started by checking our advice on Speed up slow broadband. Tech tips you can trust – get our free Tech newsletter for advice, news, deals and stuff the manuals don’t tell you What you can do if your broadband speeds are slow The results also only show the speeds you're getting on the device you're using for the test – the speed your provider is delivering to your home may be higher, especially if you're performing the test wirelessly at some distance from your router. To build an accurate picture, we would suggest you run several tests during a single week, in peak use time (between 8pm and 10pm) and during off-peak times. However, if you use your broadband connection for video calls or online gaming, keep an eye on the upload rate, too, as it's essential for both. The upload speed shows the rate that data is transferred from your device to the internet – how quick it is to upload a photo or document to an email, for example.ĭownload speeds are usually of more interest, as most tasks require you to download information, for example searching online for information.The download speed shows the rate at which data is transferred from the internet to your device – how quick it is to access a newspaper article online or stream music, for example.This is needed for applications where timing is everything, such as interactive video games. More responsive connections are those with a low number of ms (meaning they take less time to respond). Response time is measured in milliseconds (ms) and shows how quickly you get a response after you've sent out a request.The tool measures the response time – also known as latency – of your broadband connection, as well as your download and upload speeds. If you tested your Internet speed and feel it's lower than expected, try our Network Troubleshooter to resolve any issues you may have with your Google Fiber Internet connection.What do the broadband speed test results show? If you've run an Internet speed test and believe you still aren't receiving fastest speeds, here are ways you can improve your Wi-Fi speeds. If possible, run the test on a recent model computer with up-to-date networking hardware.Have only one tab open in your web browser when running a speed test.Use an Incognito window in Chrome web browser or a private window in other web browsers.Turn hyperthreading on (Note: this is not supported on MacBook or Lenovo devices running Chrome web browser).Use the latest version of your web browser to run the speed test.Update the device with the latest version of the operating system.Learn more about the maximum possible download speeds achieved using 1 Gig service on a variety of wireless and connected devices. You won't be able to reach maximum Internet speeds of your chosen Fiber plan when connected by Wi-Fi.The speed test checks your upload and download speeds and displays the results.įor best speed test results, here are some helpful tips: All hardwired speed tests should be conducted using the 10G LAN port on the back of the router or direct to the Fiber Jack or Optical Connector.
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